Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your purchase, we’re here to help.

How to Request a Return

1. Email our customer support at info@digitallinkjp.com with your order number and reason for return.
2. We will provide return instructions and a return address.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Returns

• You have 14 days from the date of delivery to request a return.
• To be eligible for a return, the item must be:
• Unused and in the same condition that you received it
• In its original packaging
• Proof of purchase (e.g., order number or receipt) is required.

Non-returnable items

• Items on clearance or final sale
• Items damaged due to misuse or accidents

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).

Exchanges

• If you received a defective or wrong item, we’re happy to send a replacement at no extra cost. Please contact us within 7 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Double-check your bank account
• Contact your credit card company or bank (it may take some time before your refund is officially posted)
• If you’ve done all of this and still haven’t received your refund, please contact us at info@digitallinkjp.com